Customer Service & Payment Issues
We are here to help! Email us to firstname.lastname@example.org if you have any questions regarding shipment tracking, product features, a return or exchange of product or anything else.
If you have bought your DOCKZENDER product at a retailer and you have questions regarding returns and claims, please turn directly to the retailer for help first.
Usually we reply to our customers emails within 1–2 days, but occasionally it may take a bit longer. Please be patient with us!
Our payment service provider (PayPal) is a well known and reliable service and has an effective and strict policy regarding buyer protection, fraud protection and data encryption.
If you have any queries regarding those issues please go to PayPal site and we are confident you will be satisfied with the protection granted. That is the reason why we choose PayPal to process payments.