GENERAL

DOCKZENDER takes seriously the protection and proper use of your personal information and takes great care to safeguard any personal data in our possession. We appreciate the trust you place in us when you choose to visit our website and online store and we take that responsibility seriously.

This DOCKZENDER Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website, use our mobile application or call us on the phone. By “personal information”, we mean information that directly identifies you and/or the actions you have performed with us (such as your name, address, email, phone, products ordered, values paid, etc.).

INFORMATION WE COLLECT

DOCKZENDER collect a variety of types of information. For instance:

(i) Contact information, such as your name, address, phone number or email address;

(ii) Purchase and preference information, such as the items you purchase or you have any interest in, payment method, billing and shipping address, and contact information (such as for receipts or order updates);

(iii) Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you;

(iv) Call recordings including information about your call and that you share when you call us on the phone;

(v) Location information of your device that you use with our mobile application, if your device settings allow us to collect location information; and

(vi) Device and browsing information, including information collected from your online browsing activity (“automatically collected information”) which may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information.

Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.

We collect that information on our website, through our mobile application and during calls with you. We also obtain information from you, from social media platforms and networks (such as Facebook, Twitter, Pinterest, and Instagram, namely through the use of plugins, widgets or other tools or functionalities) and from third parties, such as service providers that we use, analytics companies, advertising networks or other third parties that provide us with information about you and the different devices you use online (e.g. using cookies, web beacons, tags or other automatic methods of data collection); 

USE OF INFORMATION

DOCKZENDER use the collected information to conduct its business and to provide you with the best possible products, services and experiences, namely

(i) to provide you with products and services, namely to fulfill your orders and process your payments and to provide you with products and services that we think you will like;

(ii) to respond to you when you place an order, call us, make a request or inquiry, enter a contest or sweepstakes, complete a survey or share a comment or concern;

(iii) to send you marketing and advertising communications and to customize the marketing and advertising that we show;

(iv) to understand how you use our website and mobile application, understand how you shop with us, determine the methods and devices used to access our website and mobile application to improve our website and mobile application and for other analytics purposes;

(v) to operate and improve our business activities, for research, to determine your satisfaction with our products and services, to detect and prevent fraud or misuse of our services and for any other business purpose that is permitted by law;

(vi) to protect our rights in trademark issues or in legal proceedings, namely to respond to court orders, lawsuits, subpoenas, and government requests as well as legal and regulatory compliance and to notify you of product recalls or safety issues.

SHARE OF INFORMATION

DOCKZENDER does not share personal information collected from you or gathered from other sources (including e-mail addresses, social media contents, etc.) with any third party outside of our organization unless it is necessary to fulfill your request, e.g. to ship an order. Even within DOCKZENDER, we restrict access to your information to those individuals who need it to provide you with the products you have requested. Any third-party companies we use for that purpose are required to keep your information secure and confidential.

ACESS AND CONTROL OVER PERSONAL INFORMATION

You may control any personal information DOCKZENDER have about you at any time. You just need to contact us by email and ask us to:

  • Inform what data we have about you, if any.
  • Change/correct any data we have about you.
  • Delete any data we have about you.

You can also express any concern you have about our use of your data and we will be glad to eliminate or minimize any risk you may consider important.